FAQ

You can choose to either ship the cards to your physical address or convert them into points to open more packs.

• Please note that shipping requires cards worth at least a total of 3,000 points.
• Address registration is mandatory for shipping.
• Currently, shipping is only available within the United States.

Anyone with a valid shipping address and email address can use DOPA. Card shipments are currently limited to addresses within the United States.

PSA stands for "Professional Sports Authenticator Group Submission Service". It is the world's largest and most widely used grading service. PSA 10 refers to the highest grade within the grading, indicating a perfect condition.

When your friend enters your Invitation Code at registration and purchases points for the first time, you and your friend will both receive 300 bonus points.

Certainly! DOPA is the number one service in the Mystery Pack industry, originating from Japan. We offer excellent products and offer the experience of building your collection.

Depending on the credit card company, there may be a temporary record of the transaction, but if the rewards are not awarded or if the payment fails, the payment will be canceled, and no payment will be processed.

Points may take some time to be processed onto your account. Please reload the website and check again. If the points have not been added after several hours, please contact us through the 'Contact Us' page.

We currently do not offer transfers of money into bank accounts.

We currently do not provide receipts for transactions.

Unfortunately, once an order is placed or an item is exchanged, the action is final.

Depending on the credit card company, there are cases where you may not be able to use a card. We would like to ask you to find a different credit card that is accepted. In the case of receiving an error, the 3D secure function may have flagged the purchase due to a large payment or multiple repititive payments. This is a required function for credit card companies and it is to protect users from credit card fraud. Please contact your bank to bypass these security functions.

Currently, we only accept credit card payments. However, we are currently looking to broaden payment options in the future.

Unfortunately, we currently do not provide the ability to view your point purchase history.

You can update your payment information in the payment screen.

All points will expire after 180 days.

eg. points purchased on 4/1 will expire on 10/1, points purchased on 5/1 will expire on 11/1.

Unfortunately, we do not provide refunds for purchases in any given case.

There is no difference between the points you purchase and the points you exchange. They will be tallied together and will have the same use.

You can check the cards you recently pulled in the "My Cards" page.

For cards that are graded, you will recieve what is displayed. For those that are not, we will do our best to find your card in the best possible condition in the market. As for boxes, they will remain sealed.

Unfortunately, we do not accept refunds and returns on any orders.

The products you pull are eligible for shipping within 10 days. Once it exceeds 10 days, they will be converted into points. You can check the status of your products in the "My Cards" Page.

There may be an issue with the shipping address that you have registered. Please check if the provided address is correct. If the product we are shipping to you is from Japan, it may take longer than usual for the product to arrive. Thank you for your patience and understanding.

Depending on the shipping company's compensation policy, we will look into other methods of shipping your product. (In some cases, you may receive multiple packages).

The speed of when your order will arrive is dependent on where you are located. Once your order status is changed to "shipped", it will take about 1-21 business days to arrive.

We will work on replacing the order once we have checked the contents of your order.

The total amount of points in your order must exceed 3,000 points.

For example, you will not be able to ship a card that is worth 2,000 points alone.

However, if you ship two cards that are each worth 2,000 points, you will meet the point requirement and be able to request shipping.

Shipping fees are determined by the total point value of cards being shipped:

• 1-999 points: $20 shipping fee
• 1,000-2,999 points: $15 shipping fee
• 3,000-9,999 points: $10 shipping fee
• 10,000+ points: FREE shipping

Please contact us within 7 days of delivery.
 Additionally, please note that you may be required to provide a video of the unboxing process (from the unopened package through to the item itself) for us to verify the issue.
 We will review the situation and respond based on our internal policy.

Be sure to change your shipping address located on the "My Page" before requesting shipping. You will not be able to change your address after you have requested shipping until the process is complete.

As an example, a pack mentions that there are 1/30 odds of winning a box. If there are 3,000 items in the pack, 100 of these items will be boxes.

The total return rate is calculated by dividing the total point values of the cards included in the pack by the total amount of points needed to fully pull the pack, multiplied by 100%. The minimum guarantee is the minimum amount of points you are guaranteed to get back when pulling from the pack.

When multiple users press the "Open" button at the same time, the website may not register your input sometimes.

You can change your address by going to the "Shipping Address" page. As for changing your email or phone number, contact us through our support form and we will update your information.

From the login page, click on "Forgot Password" and follow the instructions provided. You will receive a message via email to reset your password.

If you do not remember your email address, contact us through our support form and provide the phone number that is registered to your account. If you do not have a phone number registered with us, there is a chance that we cannot confirm your account.

Please be sure to check if you registered a valid US phone number. You will not receive an SMS code if there are issues with your registered number. If there are no issues with your number, please be sure to check if you have a strong enough phone signal. If the issue continues to persist, contact us through our support form and we will be happy to help.