FAQ

Anyone with a valid shipping address and email address can use DOPA. We ship worldwide, so users from any country can enjoy the service.

A valid shipping address must be added to your account before placing a shipping order.

We ship internationally for Japanese-language cards. English-language cards ship within the United States only.

PSA stands for "Professional Sports Authenticator Group Submission Service". It is the world's largest and most widely used grading service. PSA 10 refers to the highest grade within the grading, indicating a perfect condition.

Certainly! DOPA is the number one service in the Mystery Pack industry, originating from Japan. We offer excellent products and offer the experience of building your collection.

Depending on the credit card company, there may be a temporary record of the transaction, but if the rewards are not awarded or if the payment fails, the payment will be canceled, and no payment will be processed.

Points may take some time to be processed onto your account. Please reload the website and check again. If the points have not been added after several hours, please contact us through the 'Contact Us' page.

We currently do not offer transfers of money into bank accounts.

All payments on DOPA Global are processed in U.S. Dollars (USD). Your credit card provider will automatically convert the USD amount into your local currency. For details regarding exchange rates or conversion fees, please contact your credit card company directly.

Receipts for transactions will be sent to your registered email address. We do not support sending receipts to any email address other than the one registered on your account.

Unfortunately, once an order is placed or an item is exchanged, the action is final.

Depending on the credit card company, there are cases where you may not be able to use a card. We would like to ask you to find a different credit card that is accepted. In the case of receiving an error, the 3D secure function may have flagged the purchase due to a large payment or multiple repititive payments. This is a required function for credit card companies and it is to protect users from credit card fraud. Please contact your bank to bypass these security functions.

Currently, we only accept credit card payments. However, we are currently looking to broaden payment options in the future.

Unfortunately, we currently do not provide the ability to view your point purchase history.
Please refer to the point purchase receipt emails that are sent to your registered email address for details of your past transactions.

You can update your payment information in the payment screen.

All points will expire after 180 days.

eg. points purchased on 4/1 will expire on 10/1, points purchased on 5/1 will expire on 11/1.

Unfortunately, we do not provide refunds for purchases in any given case.

There is no difference between the points you purchase and the points you exchange. They will be tallied together and will have the same use.

You can check the cards you recently pulled in the "My Cards" page.

For cards that are graded, you will recieve what is displayed. For those that are not, we will do our best to find your card in the best possible condition in the market. As for boxes, they will remain sealed.

Unfortunately, we do not accept refunds and returns on any orders.

The products you pull are eligible for shipping within 10 days. Once it exceeds 10 days, they will be converted into points. You can check the status of your products in the "My Cards" Page.

There may be an issue with the shipping address that you have registered. Please check if the provided address is correct. If the product we are shipping to you is from Japan, it may take longer than usual for the product to arrive. Thank you for your patience and understanding.

Depending on the shipping company's compensation policy, we will look into other methods of shipping your product. (In some cases, you may receive multiple packages).

The speed of when your order will arrive is dependent on where you are located. Once your order status is changed to "shipped", it will take about 1-15 business days to arrive.

We will proceed with a replacement once we have confirmed the details of your order. Please contact us through our support team.

There is no minimum point requirement for shipping.
Shipping fees are determined based on your shipping address and the total point value of the cards being shipped.
A valid shipping address must be added to your account before submitting a shipping request.
Japanese-language cards are eligible for international shipping.
English-language cards can be shipped to the United States and Canada only.

Shipping fees vary by country and are pre-determined based on your destination.
The final shipping fee is calculated and displayed on the shipping request screen before you confirm and submit your shipping request.
Please note that shipping fees are charged separately from point purchases.
As a general guideline, shipping fees are discounted based on the total point value of the cards you request for shipping:

• 1–999 points: Base shipping fee
• 1,000–2,999 points: $5 off the base shipping fee
• 3,000–9,999 points: $10 off the base shipping fee
• 10,000+ points: $20 off the base shipping fee

Exact shipping fees differ by country.
The shipping request screen is the most accurate and up-to-date source for your final shipping cost.

Customs duties, import taxes, or related handling fees may apply depending on your destination country or region and the contents of your shipment.
These fees are not included in the shipping fee. If they are assessed, they are the responsibility of the recipient and are charged directly by customs authorities or the shipping carrier.

Please note that these charges do not apply to every shipment. Whether they apply, and the amount involved, is determined by local regulations, the carrier's policies, and the declared contents of the package.
Because these fees are determined by customs and shipping authorities, DOPA! is unable to calculate or collect them in advance.
If required duties or taxes are not paid when requested, delivery may be delayed, and in many cases, the shipment may be returned to the sender.
If a shipment is unintentionally returned due to customs-related issues, DOPA! will do its best to support you whenever possible.
However, if payment is refused, there are many cases where successful delivery becomes difficult.

Please contact us within 7 days of delivery.
 Additionally, please note that you may be required to provide a video of the unboxing process (from the unopened package through to the item itself) for us to verify the issue.
 We will review the situation and respond based on our internal policy.

Be sure to change your shipping address located on the "My Page" before requesting shipping. You will not be able to change your address after you have requested shipping until the process is complete.

As an example, a pack mentions that there are 1/30 odds of winning a box. If there are 3,000 items in the pack, 100 of these items will be boxes.

The total return rate is calculated by dividing the total point values of the cards included in the pack by the total amount of points needed to fully pull the pack, multiplied by 100%. The minimum guarantee is the minimum amount of points you are guaranteed to get back when pulling from the pack.

When multiple users press the "Open" button at the same time, the website may not register your input sometimes.

You can change your address by going to the "Shipping Address" page. As for changing your email or phone number, contact us through our support form and we will update your information.

From the login page, click on "Forgot Password" and follow the instructions provided. You will receive a message via email to reset your password.

If you do not remember your email address, contact us through our support form and provide the phone number that is registered to your account. If you do not have a phone number registered with us, there is a chance that we cannot confirm your account.

Please be sure to check if you registered a valid phone number. You will not receive an SMS code if there are issues with your registered number. If there are no issues with your number, please be sure to check if you have a strong enough phone signal. If the issue continues to persist, contact us through our support form and we will be happy to help.